The key skills for today's internal support specialist
Watch a short video - How PPI Develops Business Partner Skills
Developing Business Consulting Skills and moving from a “colleague to client” perspective.
- Add the” missing link” to your existing technical skills
- Develop the critical skills of today’s business advisers and support specialists
- Develop world class client management & relationship skills
- Implement successful business projects and enjoy higher influence and credibility as a support professional
Benefits of this Programme
For the individual participant:
- Build your competence in being able to analyse business problems and develop solutions in cooperation with the business leaders
- Provide a practical tool kit of consulting tools and skills to enable you to influence key business customers with increased influence and impact
- Increase your skills, capabilities and confidence as an internal business adviser
For the company:
- Increase the competence of key support function specialists in bringing their expertise to bear on key business challenges and projects - to get closer to the business and key stakeholder needs
- To develop a more customer / client focused group of support specialists to help develop overall organisation capability
- Harness the talent and knowledge of key business personnel
Program Process
Phase 1
- Complete the Feedback Instrument and receive a detailed de-brief
- View the program videos on the PPI Network Website as a first step in increasing awareness and learning – Becoming a Business Partner.
- Identify and document personal learning objectives for the program and your personal application case that you will work on.
Phase 2
- Attend the three day workshop to develop your BP skill set and learn how to apply a tool kit of effective client management techniques.
- The "GOLDEN THREAD" - Running throughout the 3 day programme is a challenging case study. This enables participants to practise applying each part of the client management and consulting model.
Phase 3
- Execute own case with the support of two telephone coaching meetings in the following 3 months or on a different schedule if agreed with the PPI Network Coach
Program Dates
- Get in touch with us if you are interetsed in having development in this competence area.