Paula Cook International Expert on Influence, Persuasion and Multi-Cultural Working

Paula Cook is a training and development specialist, who has spent 18 years working in this field. She designs and delivers training programmes on a range of topics, including leadership and management skills; communication and interpersonal skills. She also intervenes regularly with groups and teams, facilitating workshops, which can cover such themes as how to improve the team’s process; or develop a strategy; or work with diversity and manage conflict.

Paula has a degree in German Studies from Warwick University. Between 1996 and 1998 she completed a diploma in Organisational Development with NTL, the American organisation, which developed the T-group methodology, as well as other humanist approaches. She later complemented this approach with studies in psychology at Bolton University (UK) and with the Institute for Neuro-Cognitivism in Brussels.

Between 1992 and 1999 Paula worked for Management Centre Europe (MCE), where she held a variety of positions, including that of Key Account Manager. In this capacity, she was responsible for managing projects across three continents for large clients, such as Finnair and Nokia.

Since October 1999 Paula works as an independent trainer. She is a core faculty member at GDF Suez University, where she leads the team that delivers the Interpersonal Effectiveness programme. She works with a number of other organisations, such as SCA, Cargill, Bank of New York Mellon, Dexia and ORES (ex-Electrabel Net Management) to deliver a range of management and leadership skills programmes. Paula has significant experience in coaching and training others in acquiring facilitation skills. She has led a number of Train the Trainer workshops for people working for NGOs such as EveryChild and Plan International. These workshops were aimed at providing skills for individuals to lead training in anything from sponsorship processes to HIV-awareness in countries in Africa, Asia, South America and Eastern Europe.

Paula’s approach to training is highly experiential and practical. It is based on a strong belief in the capacity of people to make a positive impact on the environment in which they work.

Paula works primarily in English and French, and occasionally in German. She speaks also Spanish fluently and has a basic conversational level in Dutch and Swedish.