In today's world all support functions are under review - if you are not adding value you can be outsourced or removed. So the pressure is on for all support specialists to demonstrate real value added to their organisations. In this book Mark Thomas sets out an approach to operating as a highly effective internal adviser or business consultant. In a very practical manner he details various strategies for influencing the internal customer. Whether you work in HR, IT, Finance, Internal Audit or Procurement this book is relevant to you. Based on many years of working with various support professionals and teams in global businesses Mark sets out how to effectively manage the critical internal customer interface. Using a client centred approach he helps specialists understand that it is the relationship side of their work- rather than the technical - that often creates the problems. Practical and full of proven tips it is based on his many years of delivering Internal Consultancy and Business Partnering Solutions and Development events.
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About the Author
Mark Thomas is an international business consultant, author and speaker specialising in business planning, managing change, human resource management and executive development. Prior to working with PPI he worked for several years with Price Waterhouse in London where he advised on the business and organisational change issues arising out of strategic reviews in both private and public sector organisations.