Quality - Diversity - Synergy - Performance - Stereotyping - Checking assumptions

We need both quality and divrsity in our organisation population. Ruth explains what happens when we have too mucj of a focus on one of the other or neither. To achieve Synergy and Performance we need a strong focus on both. We also need to be alert to diversity in our clients and avoid stereotyping. We need to check our assumptions about what is normal and adjust to the reality of our client's world.


About the Author

Ruth Ann Lake

Ruth has over 25 years experience in training and consultancy, particularly in the management communications area. Areas of specialisation include: leadership and team building, effective presentation techniques, negotiation techniques, cross-cultural communication, influencing skills, coaching for performance and managing people.